Frequently Asked Questions
We guarantee flawless operation of products marked with a corresponding warranty certificate for 3 years from the date of purchase.
We’re sorry if your product becomes defective within this period. Of course, we’re happy to assist you. Simply use our return form and select "defective item" as the reason for return, or contact our customer service via .
You have a 14-day return policy. Within this period, you can return the purchased item free of charge, either for a refund or exchange, without providing a reason.
Please create a return label for each package you send back to us. If your order consists of multiple packages, you can use the "request return label" function multiple times to generate a label for each package.
Include your email address and order number. This allows us to link the return to your details and process it as quickly as possible. You can find these details on your order confirmation and invoice. Then proceed to the form to register your return.
To ensure a smooth and quick refund process, please follow these steps:
- Pack the item in its original packaging.
- Check that all components (including accessories) are included.
- Attach the return label to the package.
- Drop off the package at any DPD Pickup parcel shop. You can find a nearby DPD shop at www.dpdgroup.com/nl/mydpd/parcel-shops (Netherlands).
Red light therapy is generally considered safe and has few to no side effects when used correctly. However, some users may experience the following:
- Slight skin redness: This is temporary and usually disappears within a few hours.
- Sensation of warmth: The intensity of the light may cause a gentle warming of the skin, which is not problematic.
- Sensitivity with skin conditions: Individuals with highly sensitive skin or certain skin conditions may experience irritation with prolonged exposure. Start with short sessions to assess your skin’s response.
If you’re uncertain about potential side effects, it’s always advisable to consult a practitioner.
The time required to see results depends on the type of complaint and the consistency of the therapy:
- Acute issues: Pain relief or reduced inflammation may be noticeable after just a few sessions.
- Skin improvement: For skin rejuvenation or scar reduction, visible improvements may take several weeks to months.
- Chronic conditions: For long-term issues like arthritis or muscle problems, consistent use over a period of weeks may be needed to achieve significant results.
Yes, red light therapy can be safely combined with many other therapies and treatments. It is often used as a complementary therapy for:
- Physiotherapy and rehabilitation
- Massage and muscle recovery
- Skincare, such as chemical peels or micro-needling
- Anti-inflammatory diets or nutritional supplements
It’s important to inform your practitioner if you combine red light therapy with other treatments, especially if you’re taking medications that increase light sensitivity.
Yes, but use red light therapy during pregnancy only under the guidance of a practitioner.
- Not suitable for use in cases of cancer or tumors:
Red light therapy provides powerful support for recovery and health but is absolutely not suitable for use in cases of cancer or tumors, regardless of type or location. There is insufficient scientific evidence to confirm that red light is safe for use with active tumors, and its use could potentially be harmful as RLT promotes cell division. - Not suitable for individuals with schizophrenia:
Red light therapy is not suitable for people with any form of schizophrenia.
Given the high output of the panels, you might expect a significant impact on your energy bill. However, the light from our panels is powered by LEDs, which are highly energy-efficient and therefore have only a small impact on your bill.
Yes. If you use red light for one hour daily, 365 days a year, the LEDs will last approximately 137 years. Unless you let the LEDs fall down.
There are plenty of cheaper red light panels that might seem appealing but deliver little to no effect. Do your own research to find the best red light therapy and prioritize quality. Choose panels with powerful LEDs, a well-designed and effective wavelength spectrum, sufficient intensity, and a robust construction – including the internal components. Only then will you fully benefit from the advantages red light therapy has to offer.
Red light therapy is beneficial for the eyes and the signals the light provides to your system – but it’s important to use it wisely. Just like with natural sunlight, it’s best not to look directly into the light.
